Refund policy

,Cancellation, Returns & Replacements

Last updated: 9 October 2026

At Filmy Janata, our T-shirts are made to order. Each product is printed after an order is placed, so cancellation, return and replacement requests are subject to the conditions below.

1. Order cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Before processing begins: We will attempt to cancel your order and arrange a refund if your cancellation is approved.
After processing or production begins: We may be unable to cancel the order.
After dispatch: Cancellation may no longer be possible.

A cancellation is not confirmed until we notify you. If an order cannot be cancelled, it will follow the normal delivery process.

2. Returns and replacements for defective products

If you receive a T-shirt that is misprinted, damaged, defective or different from the product you ordered, contact us within 10 days of delivery.

Please provide:

Your order number.
Clear photographs or videos showing the issue.
A photograph of the product's barcode or identification label, if available.
Photographs of the packaging and shipping label, where relevant.

We will review your request and may ask for additional information. If the issue is verified, we will offer an appropriate replacement or refund, depending on the circumstances.

Please do not discard the product or its packaging until your request has been reviewed.

3. Size, colour and change-of-mind requests

Please review the size chart, product images, colour options and product details before placing your order.

We generally cannot offer free replacements or refunds for:

Selecting the wrong size.
Choosing the wrong colour.
Changing your mind after ordering.
Personal preferences regarding the design or fit, where the product is not defective.

Any discretionary exchange we agree to arrange may involve additional costs, which will be communicated before proceeding.

These conditions do not affect your rights under applicable consumer protection laws.

4. Refunds

Where a refund is approved, Filmy Janata will communicate the refund amount and process it through the appropriate payment method, where available.

Refunds for payments made online will generally be returned to the original payment method. The time taken for the funds to appear depends on the payment provider and your bank.

If a replacement is agreed upon instead, we will share the next steps with you.

5. Lost or damaged shipments

If your order appears to be lost, has not arrived within the expected delivery period, or arrives with damage, please contact us with your order number and relevant evidence.

We will investigate the issue with our fulfilment and delivery partners and communicate the available resolution.

For visibly damaged packaging, please retain photographs and any relevant delivery evidence.

6. Orders returned because delivery failed

If an order is returned because the delivery address is incomplete or incorrect, delivery attempts fail, or the recipient refuses the parcel, we will review the circumstances and contact you about the available options.

Additional shipping costs may apply if a reshipment is arranged. Refunds are not guaranteed for orders returned due to unsuccessful delivery.